Case Study
How Reliable Hire eliminated paper processes and unlocked field access without missing a beat
Reliable Hire replaced their legacy based system with Latner and transformed how their team works across regional Queensland.
Two Way
Xero Integration
Web-based
Office Staff
Paperless
Field staff
Number of Users
30
Location
QLD
Previous Software
MCS
"Productivity is money. The quicker and simpler things are, the more it flows straight to savings — and that's exactly what Latner's done for us."
Director, Reliable Hire - Roy Phillips
The Problem
A server-locked system that kept the team tied to their desks
Reliable Hire had been running on an older hire management system that created friction at every turn. To do anything in the software, staff first had to log into a dedicated server, and then log into the application on top of that. The extra steps slowed everything down and made even simple tasks feel cumbersome.
Because the system was locked to a local server, there was no way to use it in the field. Off-site jobs, workshop tasks, and anything that happened away from a PC had to be managed on paper. The team didn't just use paper out of habit; they used it because they didn't have confidence in the old system's reliability.
The result was a disconnect between the office and the field, duplicated effort, and the kind of quiet inefficiency that compounds over time in a growing hire operation.
"There's no comparison. We went from logging into a server just to access our software to being straight in there with Latner. It's quicker, simpler, and it's eliminated our paper entirely."
Director, Reliable Hire - Roy Phillips
The Solution
Web-based access. Mobile capability. No server required.
Latner replaced the legacy system with a true cloud-based platform built for the hire industry. The difference was immediate; instead of logging into a server and then into the software, the team could go straight in through any web browser.
With Latner's mobile app, field staff across regional Queensland gained real operational capability on the go. Jobs could be managed, transactions created, and workshop tasks tracked from anywhere — not just from a PC tethered to a server.
The transition also moved the team's workshop operations fully onto the platform, eliminating the paper forms they had relied on for years. When people trust the system, they use the system and that shift from paper to digital brought consistency and visibility that the old setup never could.
The Result
100% Paper processes eliminated — workshop operations moved fully onto the platform
Instant access Direct browser-based login replaced the two-step server process
Full mobile capability Field staff across regional QLD can manage jobs, transactions, and workshop tasks from anywhere
Improved productivity Faster, simpler workflows driving real operational savings across the business
Continuous improvement Latner actively takes on customer suggestions and implements them — building confidence the platform grows with the business
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