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Reliable Hire

Reliable Hire, established in 2008 in Bundaberg, Queensland, specializes in providing hire solutions for civil and construction projects across regional Queensland. Their offerings include access equipment, earthmoving machinery, compaction machinery, vehicles, and portable toilets. In 2014, they expanded with a second branch in Fraser Coast, later relocating it to Hervey Bay. Continuing their growth, Reliable Hire acquired U Drive Hire in 2022, leading to the opening of their Rockhampton branch.

Business Location

QLD

Number of Branches

3

Number of Latner Users

32

Previous Software

MCS

The Problem

As Reliable Hire grew, it encountered the need to modernize its operations to support expansion, optimize processes, improve customer service and eliminate paper based processes.


The branches faced connectivity challenges with their rental software, which ran on a server. To support their growth, they needed a web-based solution accessible from anywhere.


As the business expanded, making data-driven decisions became crucial. However, some staff found themselves working outside of office hours to manually create reports and complete end-of-month tasks such as cycle billing and batch syncing with Xero.

The Solution

Latner was implemented across all three branches, with each using the web-based cloud app, eliminating the need for servers.


The CRM and rental quoting module was introduced to streamline the sales process, ensuring consistent pricing through imported rental rates, a fresh look for customer-facing rental quote PDFs, and detailed sales activity reporting from sales reps.


After implementing the rental contract and work order module, the next step was to eliminate paper from inspection checklists, work orders, delivery dockets, and rental returns using the Latner mobile app.


Invoicing between Latner and Xero became seamless and instant via an API integration, eliminating overnight batching. Cycle billing, once time-consuming, could now be completed in minutes instead of hours.


Improved decision-making was supported by Latner's built-in dashboards, which provided insights into revenue forecasting, equipment utilization, and profitability.

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Director, Reliable Hire - Roy Phillips

After testing various rental software solutions, we landed on Latner Software, and it has completely streamlined our operations. Designed specifically for the hire industry, this cloud-based platform is easy to use, adapts seamlessly to our needs, and gives us the flexibility to manage our business from anywhere.


What truly makes Latner Software exceptional is their customer-first approach. From the start, their team has been incredibly supportive, ensuring a hassle-free transition and always being available when we need assistance. They’re not just a software provider—they’re a true partner. Their ongoing commitment to innovation, driven by real industry feedback, has greatly improved our efficiency and workflow.


For any rental business looking for a software solution built with the hire industry in mind, backed by a team that genuinely cares about your success, Latner Software is the way to go.

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