Case Study
How Geelong Access Hire slashed job booking time and eliminated stress with a software switch that just worked
Geelong Access Hire replaced Point of Rental with Latner and cut a four-step booking process down to one seamless workflow.
4 → 1
Booking Steps
Up to 70%
Time Saved
Zero
Paper Processes
Number of Users
8
Location
VIC
Previous Software
Point of Rental
"Latner takes the stress out of business"
Chris Carney, Director, Geelong Access Hire
The Problem
A four-step process just to book a single job.
Geelong Access Hire had been running on Point of Rental (Syrinx) — a legacy hire management system that made even routine tasks feel like a chore. Booking a single job involved four separate steps, and depending on the job, could take anywhere from five to fifteen minutes to complete.
The system couldn't keep up with the pace of a growing hire business. There was no practical way to use it on site, which meant field staff were disconnected from the office. Information entered at one stage didn't flow through to the next, creating double-handling and gaps in communication.
For a business built on fast turnarounds and customer responsiveness, the friction was costing real time and real money.
Beyond the operational drag, the complexity was taking a personal toll. The administrative burden of managing invoicing, job tracking, and allocation across a disconnected system was a constant source of stress for the leadership team.
We used to have four steps just to book a job. With Latner, it's one — and all the information is already there.
Chris Carney, Director, Geelong Access Hire
The Solution
One workflow. Phone call to deliver. Nothing in between.
Latner replaced Point of Rental with a single, end-to-end cloud-based workflow that transformed how the team operates day to day. What used to be a fragmented, multi-step process became one seamless flow — from taking a customer call, to entering their details, to completing the booking, to creating the delivery. All the information captured upfront carries through automatically.
With Latner's mobile capability, field staff can now book and manage jobs on site using an iPad — no need to wait until they're back at the office. If a customer needs something while the team is out on a job, it gets handled right there.
The simplicity has had a compounding effect on data quality too.
When it's easy to enter information, people actually do it — and when everyone involved in the process, from booking to delivery, is working off the same data, nothing gets missed.
The Result
Up to 70% — Reduction in job booking time — from a 5–15 minute, four-step process to a single streamlined workflow
4 → 1 — Four disconnected booking steps replaced by one end-to-end flow from phone call to delivery
On-site capability — Field staff can book and manage jobs from iPads, anywhere on site
Zero information gaps — Every detail captured at booking flows through to every person in the process, from office to driver
Lower stress, higher confidence — Leadership went from constant administrative pressure to trusting the system to handle invoicing, allocation, and job tracking
Outstanding support — Latner's customer service team is always available, responsive, and willing to help — a difference the team noticed immediately
Tired of disconnected software? Contact Us