Case Study
How Aquatic Engineering Australia simplified rental operations with Latner Software
A growing hire company moved from a fragmented legacy system to a web-based, all-in-one platform, improving efficiency, streamlining workflows, and setting their team up to thrive.
Noticeable
Improvements
Simpler
Workflows
Saved
Time
Number of Users
5
Location
NSW
Previous Software
Point of Rental
Having a system that genuinely supports our people in their roles means we can stay focused on what matters most, our customers.
Gil Milton
The Problem
Running a rental business is complex by nature. Managing equipment, contracts, workflows, and people across a growing operation demands software that can keep up, and Aquatic Engineering Australia's previous system simply couldn't.
Their legacy setup was fragmented, forcing the team to work across disconnected tools that slowed down day-to-day processes and created gaps in visibility. As the business expanded, those inefficiencies compounded. Time that should have been spent focused on customers was instead lost to clunky processes and workarounds that had become part of the routine.
The team knew they needed a better solution one that could bring everything together, support their people in their roles, and free them up to focus on what actually mattered.
"It's intuitive and helps make rental business operations easier. I'd recommend it to others."
Gil Milton
The Solution
Aquatic Engineering Australia went live with Latner Software in month, completing a smooth full rollout in just x weeks. The decision to move to Latner came down to one core advantage: it's a web-based, all-in-one platform that replaces the need for multiple disconnected tools. Everything the team needed was finally in one place, accessible from anywhere.
The onboarding process was a standout experience. Latner's dedicated onboarding team worked closely with Aquatic Engineering Australia to ensure the transition was smooth and that staff felt confident using the platform from day one. The investment Latner has made in its onboarding capability made a genuine difference, turning what can often be a stressful cutover into a well-executed, supported process.
Training landed well across the team, with multiple staff members up and running on the platform quickly. And beyond the initial rollout, the team has found Latner to be a product that actively listens to suggestions from users have been taken on board and implemented, reflecting a genuine commitment to improving alongside the businesses that rely on it.
For the people at Aquatic Engineering Australia, the shift wasn't just operational. Having systems that genuinely support staff in their roles has helped the business stay aligned to its core values and kept the focus where it belongs: on the customer.
The Result
Full rollout completed with a dedicated onboarding team
Fragmented legacy tools replaced by a single, web-based platform
Noticeable improvements in time saved and day-to-day efficiency
The entire team has been successfully onboarded and is actively using the platform
Workflows simplified, giving staff more time to focus on customers
Ongoing product improvements driven directly by customer feedback
Would recommend Latner to others in the rental industry
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