LGC Equipment Hire
LGC Equipment Hire offers a range of hire solutions, including traffic management equipment, access machinery, portable toilets, and earthmoving gear, to the Western Australian market. Recognized for their striking branding, all their machines and delivery trucks are painted in a distinctive bright pink.
Since opening in 2020, LGC Equipment Hire has experienced remarkable growth and now operates from three locations: Perth, Albany, and Mandurah.
Business Location
WA
Number of Branches
3
Number of Latner Users
14
Previous Software
Point of Rental
The Problem
LGC Equipment Hire initially focused on providing traffic management equipment and portable toilet solutions to the Western Australian market. To expand their offerings, the company made significant investments in their fleet, growing the access and earthmoving divisions and opening additional depots.
While this growth was strategic, their operational processes remained largely manual. Paper delivery dockets, 90-day and annual inspections for their access equipment were tracked using spreadsheets, and pre & post-hire checks were done by saving photos to a shared drive.
Invoicing also presented challenges, as invoices were batch transferred into Xero as journal entries rather than proper invoices, leading to inefficiencies. Payments synced through the Xero bank feed required manual reconciliation in their rental software, effectively doubling the workload.
Realizing that these inefficiencies would only compound as the business scaled, LGC set out to find a cloud-based rental software solution to streamline their operations and support their growth.
The Solution
A key goal of the project was to streamline processes and eliminate the reliance on spreadsheets and paper documentation.
For portable toilets, pump-out records were previously logged manually. This process was digitized by implementing the Latner mobile app for pump-out trucks, ensuring real-time data capture and efficiency.
As part of the implementation, detailed digital checklists for pre-hire and post-hire inspections were introduced within the Latner mobile app. These checklists enabled staff to efficiently document damage and verify quantities, generating shareable reports for customers when required.
The service schedule module was also deployed to automate scheduling and notifications for 90-day and annual inspections. Inspections were completed using the Latner mobile app, fully replacing spreadsheets and paper in the process.
Integration between Latner and Xero was established via API, creating a seamless invoicing workflow. This integration eliminated the need for overnight journal batching, allowed instant synchronization of customer payments, and reduced the previously time-intensive cycle billing process to just minutes.

Director, LGC Equipment Hire - Max Line
After exploring various rental software options, we decided on Latner Software, and it has been a transformative choice for our business. Designed specifically for the hire industry and fully web-based, it offers an intuitive experience, adapts to our operational needs, and allows us to access it from anywhere.
What truly sets Latner Software apart is their dedication to their customers. From the very beginning, their team has been hands-on, ensuring a seamless transition and providing continuous support whenever needed. They go beyond just offering software, they build lasting partnerships. Their commitment to listening to real industry feedback and continuously improving has had a significant impact on our efficiency.
For any rental business seeking a software provider that genuinely understands the equipment hire industry and prioritizes customer success, Latner Software is the ideal choice.