Control Hire
Control Hire specialises in creating safe, compliant work sites through tailored environmental consulting solutions and specialised equipment hire and sales. Servicing nation-wide with branches in Sydney, Brisbane, and Melbourne, they offer a comprehensive end-to-end service—from assessment, concept, and design to the installation, supply of engineered controls, servicing, and equipment removal.
Business Location
NSW, QLD, VIC
Number of Branches
3
Number of Latner Users
7
Previous Software
Point of Rental
The Problem
At the time, Control Hire operated a single branch in Sydney but had ambitious plans to expand into Brisbane and Melbourne. To support this growth, they needed to streamline their operational processes, which proved difficult with their existing server-based rental software.
Due to the complexity of their solutions, they often supplied numerous components to customers, making it challenging to track missing or damaged equipment. This manual process frequently resulted in issues being discovered too late to charge the customer appropriately.
Additionally, invoices were being batch transferred into Xero as journals instead of invoices, creating inefficiencies. When payments were synced via the Xero bank feed, they had to be manually reconciled in their rental software, doubling the workload.
Recognizing that these inefficiencies would only escalate as the business scaled, Control Hire began searching for a cloud-based rental software solution to address these challenges.
The Solution
With Control Hire’s expansion plans in motion, Latner was implemented in just four weeks from project kickoff to go-live to ensure the software was ready for additional branches.
A key enabler of this rapid deployment was Latner’s cloud-based design, accessible via any web browser, eliminating the need for server infrastructure.
As part of the implementation, a detailed pre-hire and post-hire digital checklist was introduced within the Latner mobile app. This ensured staff could efficiently check for damage and verify quantities, generating reports that could be shared with customers when needed.
Invoicing between Latner and Xero became seamless through an API integration. This eliminated the need for overnight batching of journals, enabled instant synchronization of customer payments, and streamlined the once time-consuming cycle billing process to just minutes.
Reporting was another critical focus for Control Hire. By leveraging a data warehouse containing all Latner data, Control Hire gained the ability to build customized dashboards, providing deeper insights to enhance their operations and customer service.

Director, Control Hire - Andrew Smith
After evaluating multiple rental software solutions, we ultimately chose Latner Software, and it has been a game-changer for our business. Built specifically for the hire industry and fully web-based, it’s user-friendly, highly adaptable to our workflows, and accessible from anywhere.
What makes Latner Software stand out is their unwavering commitment to their customers. From day one, their team has been proactive, ensuring a smooth onboarding process and providing ongoing support whenever needed. They don’t just supply software—they foster strong, long-term relationships. Their dedication to incorporating real industry feedback and continuously enhancing their platform has significantly boosted our efficiency.
For any rental business looking for a software provider that truly understands the hire industry and prioritizes customer success, Latner Software is a top-tier choice.